Every piece is handmade with care, so please allow up to 7–10 business days for your order to be created before shipping.

If you need it sooner, please reach out - I’ll always do my best to help.

All orders are shipped via Australia Post.

• Standard Shipping: 3–8 business days (depending on location)
  
• Express Shipping: 1–3 business days
  

You’ll receive tracking details once your order is on its way.

Yes! Enjoy free standard shipping on all orders over $200 within Australia.

If you’re local, pickup can be arranged - just get in touch before placing your order so we can organise a time.

Absolutely! Many products can be personalised directly on the product page.

If you’re after something completely custom, feel free to message me - I love bringing your ideas to life.

Because each item is custom-made, I’m unable to offer refunds or exchanges for change of mind or spelling errors once production has started.

Please double-check all details before submitting your order - I know how easy it is to miss a letter!

If your order arrives damaged or faulty, please get in touch within 48 hours of delivery with clear photos so I can organise a replacement or refund.

Yes! Whether it’s a new design, special message, or themed product, I’m always happy to create custom pieces.

Send through your idea via the Contact page or email directly and I’ll be in touch.